24 November 2015
You may have noticed on our website the STAR padlock logo and have perhaps wondered what it means.
STAR - The Society of Ticket Agents and Retailers – is the ticketing industry’s self regulatory body which all major primary entertainment ticketing companies belong to. All STAR members sign up to a code designed to help protect ticket buyers from misleading or fraudulent practices. STAR also runs a dispute resolution service, if a member of the public has a complaint about a STAR member which they have been unable to resolve. Wherever you see the STAR padlock, you can be confident that you are buying a ticket from a company that is authorised to sell you tickets for that event and has agreed to conform to a set of industry standards.
On 24th November 2015, STAR launches an awareness campaign #lookforthestar to promote safe ticket buying and here at Really Useful Theatres we are supporting that campaign; too many times we have witnessed excited theatregoers arriving at one of our theatres only to discover that the tickets that they have bought are fake or have been mis-sold.
Buying tickets can be a confusing process, at Really Useful Theatres we sell tickets via a number of ticket agents – but WE ONLY DEAL DIRECTLY WITH STAR MEMBERS.
So, whenever you are buying tickets, be it for a play, musical or to see your favourite band – look for the STAR padlock , check to see if who you buying tickets from are authorised sellers and don’t allow yourself to become a victim of fraud. A full list of STAR members can be found on the STAR website but you can also check whether they are legitimate members by clicking on the “verify membership” button.
Of course the best place to buy tickets for the shows in our theatres is direct from the box office via this site where you can select your own seat from the very best available and with (wherever possible) no additional fees.