Frequently Asked Questions

Frequently Asked Questions

Categories

  • Tickets

    • What happens if my tickets do not arrive on time?

      If you do not receive your tickets within 10 working days, please call the relevant Box Office number below. We can arrange for replacement E-Tickets to be delivered to your registered email account or arrange for a new set of tickets to be left for collection at the Box Office when you arrive at the theatre on the day of your performance. All re-issued tickets will invalidate any previously generated tickets so if the original tickets do arrive please note they will not be valid for entry. Please bring your newly issued tickets or collect the new set from the Box Office. All Tickets left for collection at the Box Office need to be collected by the original ticket purchaser so if this is not possible please ensure you ask for E-Tickets to be sent by email. Telephone lines are open Monday to Friday from 9am-5:30pm and on Saturdays from 10am-4pm. If you are unable to call during these times please email the relevant customer service department. 

      HER MAJESTY’S THEATRE

      020 7087 7962 

      GILLIAN LYNNE THEATRE 

      020 7087 7950 

      CAMBRIDGE THEATRE 

      020 7087 7945 

      THEATRE ROYAL DRURY LANE 

      020 7087 7959 

      THE LONDON PALLADIUM 

      020 7087 7958 

      ADELPHI THEATRE 

      0207 087 7968

      customerservices@adelphitheatre.co.uk 

      THE OTHER PALACE 

      020 7087 7967 

      customerservices@theotherpalace.co.uk

    • Why does the credit card holder have to be present when tickets are collected?

      The credit card holder should be present so we can check indentification and therefore prevent potential fraud. No third party can collect tickets on behalf of someone else.

    • What happens if you have a problem when making a booking on the Really Useful Theatres Group website?

      Please use the relevant 24-hour telephone booking number to complete your booking.

      HER MAJESTY’S THEATRE

      020 7087 7962 

      GILLIAN LYNNE THEATRE 

      020 7087 7950 

      CAMBRIDGE THEATRE 

      020 7087 7945 

      THEATRE ROYAL DRURY LANE 

      020 7087 7959 

      THE LONDON PALLADIUM 

      020 7087 7958 

      ADELPHI THEATRE 

      0207 087 7968

      customerservices@adelphitheatre.co.uk 

      THE OTHER PALACE 

      020 7087 7967 

      customerservices@theotherpalace.co.uk

    • Is there availability on the date that I would like to visit?

      For full availability please visit the individual shows booking page. 

    • Can tickets be exchanged or refunded once they have been purchased?

      Tickets for long-running productions in a Really Useful Theatre may be exchanged up to 48 hours prior to a performance, subject to an administration fee per ticket. Tickets for one-off concerts or events are non-exchangeable. Tickets for all events are strictly non-refundable once purchased. In the first instance please call the relevant Box Office number below to arrange your exchange. Telephone lines are open Monday-Friday 9am-5:30pm and on Saturday's from 10am-4pm. If you are unable to call during these times please email the relevant customer service departments with your preferred date and time as well as a contact number.

      HER MAJESTY’S THEATRE

      020 7087 7962 

      GILLIAN LYNNE THEATRE 

      020 7087 7950 

      CAMBRIDGE THEATRE 

      020 7087 7945 

      THEATRE ROYAL DRURY LANE 

      020 7087 7959 

      THE LONDON PALLADIUM 

      020 7087 7958 

      ADELPHI THEATRE 

      0207 087 7968

      customerservices@adelphitheatre.co.uk 

      THE OTHER PALACE 

      020 7087 7967 

      customerservices@theotherpalace.co.uk

    • What happens if a production is cancelled?

      In the unlikely event that a production is cancelled, then ticket holders will be contacted as soon as possible and given the option to either exchange their tickets to an alternative performance or they will be offered a refund.

    • Who do I contact if I have special access requirements?

      For full details of access information and how to book please visit the Times & Prices show page. Alternatively, please use the contacts below:

      THE OTHER PALACE
      020 7087 7966
      access@theotherpalace.co.uk

      ADELPHI THEATRE
      020 7087 7966  
      access@adelphitheatre.co.uk

      FOR ALL OTHER THEATRES IN OUR GROUP
      020 7087 7966  
      access@reallyuseful.co.uk

    • What are the running times of shows/concerts?

      Running times for shows are available on the show information pages.

      For concerts, we may not get this information until the day - the best way to keep up-to-date is to follow us on:

      Twitter
      https://twitter.com/LondonPalladium

      Facebook
      https://www.facebook.com/thelondonpalladium

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